[vc_row][vc_column][la_divider height=”lg:100px;”][la_heading tag=”h3″ alignment=”left” title=”General Question”][/la_heading][la_divider height=”lg:40px;”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”Do you have a walk-in store?” tab_id=”1525273550543-0016e697-61c3″][vc_column_text]There are no retail outlets for Sainte apparels at this present time. All our products can only be purchased online via our website.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I track my order?” tab_id=”1525273587706-1a0a53b6-7e8f”][vc_column_text]Upon shipment of your order, we will send you a confirmation email with details of shipment and your tracking number. Please use the details in the email to check on the status of your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I cancel or change my order after purchase?” tab_id=”1525273630873-d67acd3d-e809″][vc_column_text]You can make cancellations within 24 hours of your order. However, once your payment has been confirmed and your order dispatched, we can no longer accept cancellations or refunds.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What payment methods are available?” tab_id=”1525273641559-974a960a-74c6″][vc_column_text]We accept payment from debit or credit cards ? Visa, Mastercard, Verve[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can i make a return?” tab_id=”1525273652835-8b0bec4c-9f54″][vc_column_text]We do not accept returns except on in cases of wrongly shipped products or damaged items. Please see our Returns Policy for more information.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion style=”la-3″ c_position=”right” active_section=”2″ collapsible_all=”true”][vc_tta_section title=”Do I pay for delivery?” tab_id=”1525273822078-01fdf655-3969″][vc_column_text]Delivery id free within the main metropolis in major cities within Nigeria like Lagos, Abuja and Port Harcourt. ?Other delivery charges are determined by the location provided. Delivery charges would be calculated at checkout[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to deliver?” tab_id=”1525273822117-7ff95fb4-f339″][vc_column_text]Once you’ve placed your order, delivery takes between 1-5 working days, depending on your location.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship outside Nigeria” tab_id=”1525273822197-9271b4c8-b35b”][vc_column_text]

We don’t ship to outside Nigeria at the moment.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I reset password?” tab_id=”1525273822240-55ed5aa0-f03b”][vc_column_text]Kindly attempt to reset your password with your registered email. If unable, send an email to ?customercare@sainte.com ?for further assistance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is my payment information secure?” tab_id=”1570538127827-b2c497ba-32e2″][vc_column_text]The security of your payment information is very important to us and as such, we have ensured that your information stays secure on our website and also from the payment platform[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if my order is damaged?” tab_id=”1570538608602-dbe9941e-bc02″][vc_column_text]Kindly contact our support team -customersupport@sainte.com providing details of your order, your complaint and pictures of the damage or call our customer care team.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][la_divider height=”lg:100px;”][/vc_column][/vc_row]